Privacy Policy

Scanplus Limited, whose principal place of business is at 61 Imperial Way, Croydon, Surrey CR0 4RR, United Kingdom.

Scanplus Limited is a registered company in England and Wales. Company Number 2244177

Your privacy is important to us

Maintaining the security of your data is a priority at Scanplus Limited, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally always.

Scanplus Limited is also dedicated to being transparent about what data we collect about you and how we use it.

The information we collect

Personal Information: If you wish to contact Scanplus Limited, we typically ask you to provide personally identifiable information, such as your name, address, contact phone numbers, and email address. This information helps us to reply to you.

How we collect information

There are several ways in which Scanplus Limited may collect Personal Information about our customers and prospects. For example Personal Information related to; ordering a product or service, surveys, use of online tools or programs, website visits, responses to mailed materials, subscription to our newsletter and other publications, telephone calls and in person, such as at trade shows or other events. In addition, Scanplus Limited may collect aggregated Non-Personal Information using cookies, as described below.

Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse our website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you browse with us online.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Most browser applications allow you to block or limit the use of cookies. Consult the help menu of your browser application for details. If you block the use of cookies, you may not be able to use some of the features on the Scanplus website (https://scanplus.co.uk).

How we use information

Personal information may be used for the purposes described in this Privacy Policy, and our legitimate business interests. We will retain your information in accordance with our retention policy or until you ask us to remove it. See Privacy Policy Updates for more information on how we provide notice if our privacy practices change.

When you provide us with your Personal Information or Non-Personal Information, we may use such information for a number of purposes including to:

• Process an order you place for a product or service;
• Respond to your questions;
• Provide technical and customer support;
• Provide you with product news, promotions, and newsletters, including information about events, special offers and helpful tips regarding the products and services offered by Scanplus Limited. Such messages may be provided by email, over the telephone, direct mail, SMS text messaging, social media, such as Facebook, LinkedIn or Twitter.
• Send you direct marketing communications;
• Contact you with surveys to help us improve the way we do business;
• Send you information regarding the products and services of Scanplus Limited;
• Allow you to sign up for online for services and register products;
• Notify you about administrative matters relating to the products and services of Scanplus Limited; and,
• Improve the products and services of Scanplus Limited and the way we do business.

Data retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We will retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices.

Following that period, we’ll make sure it’s deleted or anonymised.

Sharing your information

Scanplus Limited will not share your information, including Personal Information, with any third party. These include all suppliers and other parties with who we have a business relationship or a potential business relationship with.

Who might we share your personal data with?

We may be mandated to disclose your personal data in response to requests from a court, police services or other regulatory bodies. We will ensure that we will disclose only the minimum amount of your information necessary for the required purpose.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Your rights

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to privacy@scanplus.co.uk.

You also have rights to:

• Know what personal data we hold about you, and to make sure it’s correct and up to date request a copy of your personal data, or ask us to restrict processing your personal data or delete it.
• Object to our continued processing of your personal data.

You can exercise these rights at any time by sending an email to privacy@scanplus.co.uk

If you’re not happy with how we are processing your personal data, please let us know by sending an email to privacy@scanplus.co.uk 

Children and Privacy

If you are aged 13 or under, you need permission to register on our site from a parent or guardian. If Scanplus Limited becomes aware that any person submitting Personal Information to us is under the age of 13, we will delete that Personal Information.

Scanplus Limited
Updated May 25, 2018